{"id":13531,"date":"2024-03-15T15:36:16","date_gmt":"2024-03-15T07:36:16","guid":{"rendered":"http:\/\/www.killtest.com.tw\/?p=13531"},"modified":"2024-03-15T15:36:16","modified_gmt":"2024-03-15T07:36:16","slug":"it-%e8%bf%90%e7%bb%b4%e6%9c%8d%e5%8a%a1%e8%a7%84%e8%8c%83","status":"publish","type":"post","link":"https:\/\/www.killtest.com.tw\/?p=13531","title":{"rendered":"IT \u8fd0\u7ef4\u670d\u52a1\u89c4\u8303"},"content":{"rendered":"\n

twt\u793e\u533a <\/p>\n\n\n\n

\u4e00\u3001 \u7e3d\u5247<\/p>\n\n\n\n

\u672c\u90e8\u5206\u898f\u5b9a\u4e86 IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u7684\u61c9\u7528\u9700\u6c42\uff0c\u5305\u62ec IT \u7dad\u904b\u670d\u52d9\u6a21\u578b\u8207\u6a21\u5f0f\u3001 IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u7cfb\u7d71\u3001\u4ee5\u53ca IT \u7dad\u904b\u670d\u52d9\u8207\u7ba1\u7406\u80fd\u529b\u8a55\u4f30\u8207\u63d0\u5347\u9014\u5f91\u3002<\/p>\n\n\n\n

\u4e8c\u3001 \u53c3\u8003\u6a19\u6e96<\/p>\n\n\n\n

\u4e0b\u5217\u6587\u4ef6\u4e2d\u7684\u689d\u6b3e\u900f\u904e\u672c\u90e8\u5206\u7684\u5f15\u7528\u800c\u6210\u70ba\u672c\u90e8\u5206\u7684\u689d\u6b3e\u3002 \u51e1\u662f\u6ce8\u65e5\u671f\u7684\u5f15\u7528\u6587\u4ef6\uff0c\u5176\u96a8\u5f8c\u6240\u6709\u7684\u4fee\u6539\u55ae\uff08\u4e0d\u5305\u62ec\u52d8\u8aa4\u7684\u5167\u5bb9\uff09\u6216\u4fee\u8a02\u7248\u5747\u4e0d\u9069\u7528\u65bc\u672c\u90e8\u5206\uff0c\u7136\u800c\uff0c\u6839\u64da\u672c\u90e8\u5206\u9054\u6210\u5354\u8b70\u7684\u5404\u65b9\u7814\u7a76\u662f\u5426\u53ef\u4f7f\u7528\u9019\u4e9b\u6587\u4ef6\u7684\u6700\u65b0\u7248\u672c\u3002 \u51e1\u662f\u4e0d\u6ce8\u65e5\u671f\u7684\u5f15\u7528\u6587\u4ef6\uff0c\u5176\u6700\u65b0\u7248\u672c\u9069\u7528\u65bc\u672c\u90e8\u5206\u3002<\/p>\n\n\n\n

(1) ISO\/IEC 20000-1:2005 \u8cc7\u8a0a\u79d1\u6280 \u2014 \u670d\u52d9\u7ba1\u7406\uff0d\u7b2c 1 \u90e8\u5206\uff1a\u898f\u7bc4<\/p>\n\n\n\n

(2) ISO\/IEC 20000-2:2005 \u8cc7\u8a0a\u79d1\u6280 \u2014 \u670d\u52d9\u7ba1\u7406\uff0d\u7b2c 2 \u90e8\u5206\uff1a\u5be6\u65bd\u6307\u5357<\/p>\n\n\n\n

(3) ISO\/IEC 27001:2005 \u8cc7\u8a0a\u79d1\u6280 \u5b89\u5168\u6280\u8853 \u8cc7\u8a0a\u5b89\u5168\u7ba1\u7406\u7cfb\u7d71\u8981\u6c42<\/p>\n\n\n\n

\u4e09\u3001 \u8853\u8a9e\u3001\u5b9a\u7fa9\u548c\u7e2e\u5beb<\/p>\n\n\n\n

3.1. \u8853\u8a9e\u548c\u5b9a\u7fa9<\/p>\n\n\n\n

3.1.1 IT \u7dad\u904b\u670d\u52d9<\/p>\n\n\n\n

IT \u7dad\u904b\u670d\u52d9\u662f\u6307 IT \u7dad\u904b\u670d\u52d9\u4f9b\u61c9\u5546\u6216 IT \u7dad\u904b\u90e8\u9580\u7d9c\u5408\u5229\u7528\u5404\u7a2e IT \u7dad\u904b\u652f\u63f4\u5de5\u5177\u63d0\u4f9b\u7684\u78ba\u4fdd IT \u57fa\u790e\u8a2d\u65bd\u548c\u61c9\u7528\u7cfb\u7d71\u6b63\u5e38\u3001\u5b89\u5168\u3001\u6709\u6548\u7387\u3001\u7d93\u6fdf\u904b\u4f5c\u7684\u670d\u52d9\u3002<\/p>\n\n\n\n

\u672c\u90e8\u5206\u898f\u5b9a\u7684 IT \u7dad\u904b\u670d\u52d9\u5305\u62ec IT \u57fa\u790e\u8a2d\u65bd\u7dad\u904b\u670d\u52d9\u3001 IT \u61c9\u7528\u7cfb\u7d71\u7dad\u904b\u670d\u52d9\u3001\u5b89\u5168\u7ba1\u7406\u670d\u52d9\u3001\u7db2\u8def\u63a5\u53d6\u670d\u52d9\u3001\u5167\u5bb9\u8cc7\u8a0a\u670d\u52d9\u4ee5\u53ca\u7d9c\u5408\u7ba1\u7406\u670d\u52d9\u3002<\/p>\n\n\n\n

3.1.2 IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u6d41\u7a0b<\/p>\n\n\n\n

IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u6d41\u7a0b\u662f\u6307\u70ba\u4e86\u652f\u63f4 IT \u7dad\u904b\u670d\u52d9\u7684\u5be6\u73fe\u548c\u63d0\u4f9b\uff0c\u4ee5\u78ba\u5b9a\u7684\u65b9\u5f0f\u57f7\u884c\u6216\u767c\u751f\u7684\u4e00\u7cfb\u5217\u6709\u898f\u5f8b\u7684\u884c\u52d5\u6216\u6d3b\u52d5\u3002<\/p>\n\n\n\n

3.1.3 IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71<\/p>\n\n\n\n

\u53c3\u8207 IT \u7dad\u904b\u7684\u5404\u65b9\u70ba\u652f\u63f4 IT \u7dad\u904b\u670d\u52d9\u76ee\u6a19\u6240\u4f7f\u7528\u7684\u8cc7\u8a0a\u5316\u5de5\u5177\uff0c\u662f\u652f\u63f4 IT \u7dad\u904b\u670d\u52d9\u5be6\u65bd\u7684\u5e73\u53f0\u3002<\/p>\n\n\n\n

3.2. \u7565\u8a9e<\/p>\n\n\n\n
ISO<\/td>International Organization for Standardization<\/td>\u56fd\u9645\u6807\u51c6\u5316\u7ec4\u7ec7<\/td><\/tr>
IT<\/td>Information Technology<\/td>\u4fe1\u606f\u6280\u672f<\/td><\/tr>
ITIL<\/td>Information Technology Infrastructure Library<\/td>IT\u57fa\u7840\u67b6\u6784\u5e93<\/td><\/tr>
OA<\/td>Office Automation<\/td>\u529e\u516c\u81ea\u52a8\u5316<\/td><\/tr>
SLA<\/td>Service Level Agreement<\/td>\u670d\u52a1\u7ea7\u522b\u534f\u8bae<\/td><\/tr><\/tbody><\/table>\n\n\n\n

\u56db\u3001 \u7de8\u5236\u539f\u5247\u8207\u65b9\u6cd5<\/p>\n\n\n\n

\u672c\u7cfb\u5217\u898f\u7bc4\u63a1\u7528 ISO20000 \u7cfb\u5217\u6a19\u6e96\u7684\u601d\u60f3\uff0c\u4e26\u53c3\u8003 ITIL \u67b6\u69cb\u898f\u5b9a\u7684\u65b9\u6cd5\u9032\u884c\u7de8\u5236\u3002 IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u67b6\u69cb\u5982\u5716\u6240\u793a<\/p>\n\n\n\n

\"\"
\u56fe IT \u8fd0\u7ef4\u670d\u52a1\u7ba1\u7406\u6846\u67b6 <\/figcaption><\/figure>\n\n\n\n

IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u67b6\u69cb\u5305\u62ec IT \u7dad\u904b\u670d\u52d9\u5168\u751f\u547d\u9031\u671f\u7ba1\u7406\u65b9\u6cd5\u3001\u7ba1\u7406\u6a19\u6e96 \/ \u898f\u683c\u3001\u7ba1\u7406\u6a21\u5f0f\u3001\u7ba1\u7406\u652f\u63f4\u5de5\u5177\u3001\u7ba1\u7406\u7269\u4ef6\u4ee5\u53ca\u57fa\u65bc\u6d41\u7a0b\u7684\u7ba1\u7406\u65b9\u6cd5\u3002<\/p>\n\n\n\n

IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u67b6\u69cb\u4ee5ITIL\/ISO20000 \u70ba\u57fa\u790e\uff0c\u4ee5\u9069\u61c9\u5404\u7a2e\u7ba1\u7406\u6a21\u5f0f\u70ba\u76ee\u6a19\uff0c\u4ee5\u7ba1\u7406\u652f\u6490\u5de5\u5177\u70ba\u624b\u6bb5\uff0c\u4ee5\u6d41\u7a0b\u5316\u3001\u6a19\u6e96\u5316\u3001\u6a19\u6e96\u5316\u7ba1\u7406\u70ba\u65b9\u6cd5\uff0c\u4ee5\u5168\u751f\u547d\u9031\u671f\u7684PDCA \u5faa\u74b0\u70ba\u63d0\u5347\u9014\u5f91 \uff0c\u9ad4\u73fe\u4e86IT \u7dad\u904b\u670d\u52d9\u5168\u904e\u7a0b\u7684\u9ad4\u7cfb\u5316\u7ba1\u7406\u3002<\/p>\n\n\n\n

\u4e94\u3001 IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u9ad4\u7cfb<\/p>\n\n\n\n

IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u7cfb\u7d71\u898f\u5b9a\u4e86 IT \u7dad\u904b\u6d3b\u52d5\u6240\u6d89\u53ca\u7684\u5404\u985e\u5be6\u9ad4\uff0c\u4ee5\u53ca\u9019\u4e9b\u5be6\u9ad4\u9593\u7684\u76f8\u4e92\u95dc\u4fc2\u3002 \u76f8\u95dc\u7684\u5be6\u9ad4\u4f9d\u7167 IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u7cfb\u7d71\u9032\u884c\u6709\u6a5f\u7d44\u7e54\uff0c\u4e26\u5354\u8abf\u5de5\u4f5c\uff0c\u4f9d\u7167\u670d\u52d9\u5354\u8b70\u8981\u6c42\u63d0\u4f9b\u4e0d\u540c\u5c64\u7d1a\u7684 IT \u7dad\u904b\u670d\u52d9\u3002<\/p>\n\n\n\n

\u7d44\u6210 IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u7cfb\u7d71\u7684\u5be6\u9ad4\u5305\u62ec\u7dad\u904b\u670d\u52d9\u7ba1\u7406\u5c0d\u8c61\u3001\u7dad\u904b\u6d3b\u52d5\u89d2\u8272\u53ca\u7dad\u904b\u7ba1\u7406\u7d44\u7e54\u67b6\u69cb\u3001\u7dad\u904b\u670d\u52d9\u7ba1\u7406\u6d41\u7a0b\u3001\u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u53ca\u7dad\u904b\u670d\u52d9\u4e94\u5927\u8981\u7d20\u3002<\/p>\n\n\n\n

IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u5c0d\u8c61\u4e3b\u8981\u5305\u62ec IT \u57fa\u790e\u67b6\u69cb\u3001 IT \u61c9\u7528\u7cfb\u7d71\u3001 IT \u4f7f\u7528\u8005\u548c IT \u4f9b\u61c9\u5546\u3002 \u5ee3\u7fa9\u6982\u5ff5\u4e0b\uff0c\u6709\u6642\u4e5f\u5c07\u55ae\u4f4d\u5167\u90e8\u5f9e\u4e8b IT \u7dad\u904b\u6d3b\u52d5\u7684\u90e8\u9580\u548c\u4eba\u54e1\u4f5c\u70ba\u7dad\u904b\u670d\u52d9\u7ba1\u7406\u5c0d\u8c61\u3002<\/p>\n\n\n\n

IT \u7dad\u904b\u6d3b\u52d5\u89d2\u8272\u662f\u6307\u5f9e\u4e8b IT \u7dad\u904b\u6d3b\u52d5\u7684\u6240\u6709\u55ae\u4f4d\u3001\u90e8\u9580\u6216\u5177\u9ad4\u5de5\u4f5c\u4eba\u54e1\uff0c\u4e00\u822c\u5305\u62ec IT \u7dad\u904b\u670d\u52d9\u63d0\u4f9b\u8005\u3001 IT \u7dad\u904b\u670d\u52d9\u4f7f\u7528\u8005\u3001\u4ee5\u53ca IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u8005\u4e09\u985e\u89d2\u8272\u3002 \u5404\u985e\u89d2\u8272\u5728 IT \u7dad\u904b\u6d3b\u52d5\u4e2d\u6240\u69cb\u6210\u7684\u7d44\u7e54\u5f62\u5f0f\u69cb\u6210\u4e86 IT \u7dad\u904b\u7ba1\u7406\u7d44\u7e54\u67b6\u69cb\u3002<\/p>\n\n\n\n

IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u6d41\u7a0b\u662f\u6307\u806f\u7d61 IT \u7dad\u904b\u670d\u52d9\u63d0\u4f9b\u8005\u3001 IT \u7dad\u904b\u670d\u52d9\u4f7f\u7528\u8005\u4ee5\u53ca IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u8005\u4e4b\u9593\u9032\u884c\u898f\u7bc4\u5316\u5354\u540c\u5de5\u4f5c\u7684\u6a5f\u5236\u8207\u65b9\u6cd5\u3002 \u5b8c\u6574\u7684 IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u6d41\u7a0b\u61c9\u8a72\u6db5\u84cb IT \u7dad\u904b\u670d\u52d9\u7684\u898f\u5283\u3001\u8a2d\u8a08\u3001\u904b\u4f5c\u548c\u6301\u7e8c\u6539\u9032\u7b49\u5404\u500b\u74b0\u7bc0\uff0c\u672c\u7cfb\u5217\u898f\u7bc4\u4e3b\u8981\u898f\u5b9a\u652f\u63f4 IT \u7dad\u904b\u670d\u52d9\u904b\u4f5c\u968e\u6bb5\u7684\u76f8\u95dc\u6d41\u7a0b\u3002 IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u6d41\u7a0b\u7684\u8cc7\u8a0a\u5316\u53ef\u85c9\u52a9 IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u5f97\u4ee5\u5be6\u73fe\u3002<\/p>\n\n\n\n

IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u662f\u652f\u63f4 IT \u7dad\u904b\u7ba1\u7406\u7d44\u7e54\u4e2d\u5404\u7dad\u904b\u89d2\u8272\u4f9d\u7167\u898f\u5b9a\u7684 IT \u7dad\u904b\u6d41\u7a0b\u9032\u884c IT \u7dad\u904b\u6d3b\u52d5\u7684\u8cc7\u8a0a\u5316\u7cfb\u7d71\u3002 \u4e00\u65b9\u9762\uff0c IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u8981\u652f\u63f4IT \u7dad\u904b\u670d\u52d9\u63d0\u4f9b\u8005\u5c0dIT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u5c0d\u8c61\u9032\u884c\u7ba1\u7406\uff0c\u4ee5\u5be6\u73feIT \u7dad\u904b\u670d\u52d9\u7684\u80fd\u529b\uff1b\u53e6\u4e00\u65b9\u9762\uff0c\u8981\u652f\u63f4IT \u7dad\u904b\u670d\u52d9\u63d0\u4f9b\u8005\u4f9d\u7167\u5354\u8b70 \u7684\u670d\u52d9\u7b49\u7d1a\u5354\u5b9a\u65b9\u4fbf\u5730\u5411IT \u904b\u7dad\u670d\u52d9\u4f7f\u7528\u8005\u63d0\u4f9bIT \u904b\u7dad\u670d\u52d9\uff1b\u540c\u6642\uff0c\u8981\u652f\u63f4IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u8005\u5c0d\u6574\u500bIT \u904b\u7dad\u670d\u52d9\u7684\u8003\u6838\u3001\u76e3\u7763\u8207\u8a55\u4f30\u3002<\/p>\n\n\n\n

IT \u7dad\u904b\u670d\u52d9\u662f IT \u7dad\u904b\u670d\u52d9\u63d0\u4f9b\u8005\u63d0\u4f9b\u7d66 IT \u7dad\u904b\u670d\u52d9\u4f7f\u7528\u8005\u7684\u670d\u52d9\u7522\u54c1\uff0c\u76f8\u95dc\u7684 IT \u7dad\u904b\u670d\u52d9\u54c1\u8cea\u61c9\u8a72\u53ef\u8861\u91cf\uff0c\u670d\u52d9\u63d0\u4f9b\u65b9\u5f0f\u61c9\u7b26\u5408\u898f\u5b9a\u7684\u6d41\u7a0b\u3002 \u5728\u672c\u90e8\u5206\u4e2d\u898f\u5b9a\u7684 IT \u7dad\u904b\u670d\u52d9\u5305\u62ec IT \u57fa\u790e\u8a2d\u65bd\u7dad\u904b\u670d\u52d9\u3001 IT \u61c9\u7528\u7cfb\u7d71\u7dad\u904b\u670d\u52d9\u3001\u5b89\u5168\u7ba1\u7406\u670d\u52d9\u3001\u7db2\u8def\u63a5\u53d6\u670d\u52d9\u3001\u5167\u5bb9\u8cc7\u8a0a\u670d\u52d9\u4ee5\u53ca\u5176\u4ed6\u7d9c\u5408\u7ba1\u7406\u670d\u52d9\u3002 IT \u7dad\u904b\u670d\u52d9\u7684\u81ea\u52d5\u5316\u5be6\u65bd\u9700\u8981\u4f9d\u8cf4 IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u3002<\/p>\n\n\n\n

\"\"
\u56fe IT \u8fd0\u7ef4\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb <\/figcaption><\/figure>\n\n\n\n

5.1 IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u5c0d\u8c61<\/p>\n\n\n\n

IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u5c0d\u8c61\u5305\u62ec IT \u57fa\u790e\u67b6\u69cb\u3001 IT \u61c9\u7528\u7cfb\u7d71\u3001 IT \u4f7f\u7528\u8005\u3001 IT \u4f9b\u61c9\u5546<\/a>\u3001\u4ee5\u53ca IT \u7dad\u904b\u90e8\u9580\u8207\u4eba\u54e1\uff0c\u5177\u9ad4\u5167\u5bb9\u5982\u4e0b\uff1a<\/p>\n\n\n\n

(1)IT \u57fa\u790e\u67b6\u69cb\u5305\u62ec\u7db2\u8def\u3001\u4e3b\u6a5f\u7cfb\u7d71\u3001\u5132\u5b58 \/ \u5099\u63f4\u7cfb\u7d71\u3001\u7d42\u7aef\u7cfb\u7d71\u3001\u5b89\u5168\u7cfb\u7d71\u3001\u4ee5\u53ca\u6a5f\u623f\u52d5\u529b\u74b0\u5883\u7b49\u3002<\/p>\n\n\n\n

(2)IT \u61c9\u7528\u7cfb\u7d71\u5305\u62ec\u5167\u90e8\u8fa6\u516c\u7cfb\u7d71\u3001\u7db2\u7ad9\u3001\u4f01\u696d\u548c\u7d44\u7e54\u7684\u5404\u985e\u61c9\u7528\u7cfb\u7d71\u3001\u9762\u5411\u5927\u773e\u7684\u61c9\u7528\u7cfb\u7d71\u7b49\u3002<\/p>\n\n\n\n

(3)IT \u4f7f\u7528\u8005\u5305\u62ec\u4f7f\u7528\u5982\u4e0a IT \u61c9\u7528\u7cfb\u7d71\u7684\u4f7f\u7528\u8005\u3002<\/p>\n\n\n\n

(4)IT \u4f9b\u61c9\u5546\u5305\u62ec IT \u57fa\u790e\u8a2d\u65bd\u548c\u61c9\u7528\u7cfb\u7d71\u7684\u4f9b\u61c9\u5546\u4ee5\u53ca IT \u7dad\u904b\u670d\u52d9\u7684\u4f9b\u61c9\u5546\u3002<\/p>\n\n\n\n

(5)IT \u7dad\u904b\u90e8\u9580\u548c\u4eba\u54e1\u5305\u62ec\u5167\u90e8\u53c3\u8207 IT \u7dad\u904b\u6d3b\u52d5\u7684\u76f8\u95dc\u90e8\u9580\u548c\u4eba\u54e1\uff0c\u4ee5\u53ca\u63d0\u4f9b IT \u7dad\u904b\u670d\u52d9\u7684\u4f01\u696d\u548c\u76f8\u95dc\u4eba\u54e1\u3002<\/p>\n\n\n\n

5.2 IT \u7dad\u904b\u6d3b\u52d5\u89d2\u8272\u53ca IT \u7dad\u904b\u7ba1\u7406\u7d44\u7e54\u67b6\u69cb<\/p>\n\n\n\n

\u6240\u6709\u5f9e\u4e8b IT \u7dad\u904b\u6d3b\u52d5\u7684\u55ae\u4f4d\u3001\u90e8\u9580\u4ee5\u53ca\u5177\u9ad4\u5de5\u4f5c\u4eba\u54e1\u69cb\u6210 IT \u7dad\u904b\u6d3b\u52d5\u89d2\u8272\uff0c\u55ae\u4f4d\u3001\u90e8\u9580\u548c\u4eba\u54e1\u7684\u7d50\u69cb\u826f\u597d\u800c\u6709\u529b\u7684\u7d44\u7e54\u5f62\u5f0f\u662f\u63d0\u4f9b IT \u7dad\u904b\u670d\u52d9\u7684\u91cd\u8981\u4fdd\u969c\u3002<\/p>\n\n\n\n

5.2.1 IT \u7dad\u904b\u6d3b\u52d5\u89d2\u8272<\/p>\n\n\n\n

IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u4e3b\u8981\u6d89\u53ca 3 \u985e\u89d2\u8272\uff1aIT \u7dad\u904b\u670d\u52d9\u63d0\u4f9b\u8005\u3001 IT \u7dad\u904b\u670d\u52d9\u4f7f\u7528\u8005\u4ee5\u53ca IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u8005\u3002<\/p>\n\n\n\n

\u5728\u81ea\u904b\u7dad\u6a21\u5f0f\u4e0b\uff0c\u7dad\u904b\u90e8\u9580\u4f5c\u70baIT \u7dad\u904b\u670d\u52d9\u63d0\u4f9b\u8005\u8ca0\u8cac\u70ba\u672c\u55ae\u4f4d\u63d0\u4f9bIT \u904b\u7dad\u670d\u52d9\uff0c IT \u904b\u7dad\u90e8\u9580\u53ef\u85c9\u52a9\u6216\u4e0d\u501f\u52a9IT \u904b\u7dad\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u5c0dIT \u57fa\u790e\u8a2d\u65bd\u3001 IT \u61c9\u7528\u7cfb\u7d71 \u3001 IT \u4f7f\u7528\u8005\u548cIT \u4f9b\u61c9\u5546\u5be6\u65bd\u7ba1\u7406\u3002 \u5728\u8a72\u6a21\u5f0f\u4e0b\uff0c IT \u7dad\u904b\u7ba1\u7406\u90e8\u9580\u8ca0\u8cac IT \u7dad\u904b\u670d\u52d9\u7684\u8a2d\u8a08\u3001\u8a55\u4f30\u8207\u6539\u9032\u3002<\/p>\n\n\n\n

\u5728\u5b8c\u5168\u5916\u5305\u7684\u7dad\u904b\u6a21\u5f0f\u4e0b\uff0c IT \u7dad\u904b\u670d\u52d9\u4f9b\u61c9\u5546\u4f5c\u70ba IT \u7dad\u904b\u670d\u52d9\u63d0\u4f9b\u8005\uff0c\u9075\u7167\u5176\u8207\u8cfc\u8cb7\u670d\u52d9\u7684 IT \u7dad\u904b\u7ba1\u7406\u90e8\u9580\u7c3d\u8a02\u7684\u670d\u52d9\u7b49\u7d1a\u5354\u5b9a\u63d0\u4f9b IT \u7dad\u904b\u670d\u52d9\u3002 IT \u7dad\u904b\u670d\u52d9\u4f9b\u61c9\u5546\u53ef\u85c9\u52a9\u6216\u4e0d\u501f\u52a9 IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u5c0d IT \u57fa\u790e\u67b6\u69cb\u3001 IT \u61c9\u7528\u7cfb\u7d71\u3001 IT \u4f7f\u7528\u8005\u548c IT \u4f9b\u61c9\u5546\u5be6\u65bd\u7ba1\u7406\u3002 IT \u7dad\u904b\u670d\u52d9\u4f9b\u61c9\u5546\u8ca0\u8cac\u6240\u627f\u64d4\u7684 IT \u7dad\u904b\u670d\u52d9\u7684\u8a2d\u8a08\u3001\u5be6\u65bd\u3001\u8a55\u4f30\u8207\u6539\u9032\u3002 \u5728\u8a72\u6a21\u5f0f\u4e0b\uff0c IT \u7dad\u904b\u7ba1\u7406\u90e8\u9580\u4f5c\u70ba IT \u7dad\u904b\u7ba1\u7406\u8005\u8ca0\u8cac IT \u904b\u7dad\u670d\u52d9\u7684\u9078\u64c7\u3001\u4f7f\u7528\u548c\u8a55\u4f30\u3002<\/p>\n\n\n\n

\u5728\u6df7\u5408\u7dad\u904b\u6a21\u5f0f\u4e0b\uff0c IT \u7dad\u904b\u670d\u52d9\u4f9b\u61c9\u5546\u7684\u8077\u8cac\u8207\u5b8c\u5168\u5916\u5305\u7dad\u904b\u6a21\u5f0f\u4e0b\u76f8\u540c\uff0c IT \u90e8\u9580\u5247\u7d9c\u5408\u4e86 IT \u7dad\u904b\u90e8\u9580\u8207 IT \u7dad\u904b\u7ba1\u7406\u90e8\u9580\u7684\u8077\u8cac\u3002<\/p>\n\n\n\n

\u5728\u5404\u7a2e\u7dad\u904b\u6a21\u5f0f\u4e0b\uff0c IT \u7dad\u904b\u90e8\u9580\u548c IT \u4f7f\u7528\u8005\u90fd\u662f IT \u7dad\u904b\u670d\u52d9\u7684\u4f7f\u7528\u8005\u3002<\/p>\n\n\n\n

5.2.2 IT \u7dad\u904b\u7ba1\u7406\u7d44\u7e54\u67b6\u69cb<\/p>\n\n\n\n

\u70ba\u5be6\u73fe\u4ee5\u6d41\u7a0b\u70ba\u5c0e\u5411\u3001\u5ba2\u6236\u6eff\u610f\u548c\u670d\u52d9\u54c1\u8cea\u70ba\u6838\u5fc3\u7684 IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\uff0c\u4e26\u9069\u61c9\u4e0d\u540c\u7dad\u904b\u6a21\u5f0f\u4e0b\u7684\u7ba1\u7406\u9700\u8981\uff0c\u653f\u52d9\u90e8\u9580\u9700\u63a1\u53d6\u5408\u7406\u3001\u6709\u6548\u7387\u7684 IT \u7dad\u904b\u7ba1\u7406\u7d44\u7e54\u67b6\u69cb\u3002 \u4e00\u822c\u60c5\u6cc1\u4e0b\uff0c IT \u7dad\u904b\u7ba1\u7406\u7d44\u7e54\u7531\u7dad\u904b\u9818\u5c0e\u5de5\u4f5c\u5c0f\u7d44\u548c\u7dad\u904b\u57f7\u884c\u5de5\u4f5c\u5c0f\u7d44\u6240\u69cb\u6210\u3002<\/p>\n\n\n\n

\u9818\u5c0e\u7d44\u7684\u8ca0\u8cac\u4eba\u61c9\u7531\u55ae\u4f4d\u8cc7\u8a0a\u5316\u4e3b\u7ba1\u9818\u5c0e\u64d4\u4efb\uff0c\u6210\u54e1\u7531\u696d\u52d9\u90e8\u9580\u548c\u8cc7\u8a0a\u5316\u90e8\u9580\u5177\u6709\u6c7a\u7b56\u6b0a\u7684\u9818\u5c0e\u6216\u4ee3\u8868\u69cb\u6210\u3002 \u5728\u63a1\u7528\u5916\u5305\u6a21\u5f0f\u7684\u60c5\u6cc1\u4e0b\uff0c\u9818\u5c0e\u5c0f\u7d44\u4e5f\u61c9\u5305\u62ec IT \u7dad\u904b\u670d\u52d9\u4f9b\u61c9\u5546\u4ee3\u8868\u3002 \u57f7\u884c\u7d44\u6210\u54e1\u7531\u55ae\u4f4d\u8cc7\u8a0a\u5316\u90e8\u9580\u4eba\u54e1\u69cb\u6210\u3002 \u5728\u63a1\u7528\u5916\u5305\u6a21\u5f0f\u7684\u60c5\u6cc1\u4e0b\uff0c\u57f7\u884c\u5c0f\u7d44\u4e5f\u61c9\u5305\u542b IT \u7dad\u904b\u670d\u52d9\u4f9b\u61c9\u5546\u53c3\u8207\u7dad\u904b\u7684\u4eba\u54e1\u3002<\/p>\n\n\n\n

\u7d44\u7e54\u7d50\u69cb\u7684\u69cb\u6210\u8981\u7d20\u8207 IT \u7dad\u904b\u6d3b\u52d5\u89d2\u8272\u76f8\u5c0d\u61c9\u3002 \u5176\u4e2d\uff0c\u7dad\u904b\u9818\u5c0e\u5de5\u4f5c\u5c0f\u7d44\u5c0d\u61c9 IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u8005\uff0c\u7dad\u904b\u57f7\u884c\u5de5\u4f5c\u5c0f\u7d44\u5c0d\u61c9 IT \u7dad\u904b\u670d\u52d9\u63d0\u4f9b\u8005\u8207\u4f7f\u7528\u8005\u3002<\/p>\n\n\n\n

5.3 IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u6d41\u7a0b<\/p>\n\n\n\n

IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u6d41\u7a0b\u6d89\u53ca\u670d\u52d9\u53f0\u3001\u4e8b\u4ef6\u7ba1\u7406\u3001\u554f\u984c\u7ba1\u7406\u3001\u914d\u7f6e\u7ba1\u7406\u3001\u8b8a\u66f4\u7ba1\u7406\u3001\u767c\u5e03\u7ba1\u7406\u3001\u670d\u52d9\u7b49\u7d1a\u7ba1\u7406\u3001\u8ca1\u52d9\u7ba1\u7406\u3001\u80fd\u529b\u7ba1\u7406\u3001\u53ef\u7528\u6027\u7ba1\u7406\u3001\u670d\u52d9\u6301\u7e8c\u6027\u7ba1\u7406\u3001\u77e5\u8b58\u7ba1\u7406\u53ca\u4f9b\u61c9\u5546\u7ba1\u7406\u7b49 \uff0c\u96a8\u8457\u7dad\u904b\u6d3b\u52d5\u7684\u4e0d\u65b7\u6df1\u5165\u548c\u6301\u7e8c\u6539\u9032\uff0c\u5176\u4ed6\u6d41\u7a0b\u53ef\u80fd\u6703\u9010\u6b65\u7368\u7acb\u4e26\u898f\u7bc4\u3002<\/p>\n\n\n\n

5.3.1 \u670d\u52d9\u53f0<\/p>\n\n\n\n

\u670d\u52d9\u53f0\u662f\u652f\u63f4 IT \u7dad\u904b\u670d\u52d9\u7684\u6838\u5fc3\u529f\u80fd\uff0c\u8207\u5404\u500b\u6d41\u7a0b\u806f\u7e6b\u5bc6\u5207\u3002 \u6240\u6709\u7ba1\u7406\u6d41\u7a0b\u90fd\u8981\u900f\u904e\u670d\u52d9\u53f0\u70ba\u4f7f\u7528\u8005\u63d0\u4f9b\u55ae\u4e00\u806f\u7e6b\uff0c\u89e3\u7b54\u4f7f\u7528\u8005\u7684\u76f8\u95dc\u554f\u984c\u548c\u9700\u6c42\uff0c\u6216\u70ba\u4f7f\u7528\u8005\u5c0b\u6c42\u76f8\u61c9\u7684\u652f\u63f4\u4eba\u54e1\u3002<\/p>\n\n\n\n

5.3.2 \u4e8b\u4ef6\u7ba1\u7406<\/p>\n\n\n\n

\u4e8b\u4ef6\u7ba1\u7406\u6d41\u7a0b\u7684\u4e3b\u8981\u76ee\u6a19\u662f\u76e1\u5feb\u6062\u5fa9 IT \u670d\u52d9\u63d0\u4f9b\u4e26\u6e1b\u5c11\u5c0d\u696d\u52d9\u7684\u4e0d\u5229\u5f71\u97ff\uff0c\u76e1\u53ef\u80fd\u4fdd\u8b49\u6700\u4f73\u7684 IT \u670d\u52d9\u54c1\u8cea\u548c\u53ef\u7528\u6027\u7b49\u7d1a\u3002 \u4e8b\u4ef6\u7ba1\u7406\u6d41\u7a0b\u901a\u5e38\u6d89\u53ca\u4e8b\u4ef6\u7684\u5075\u6e2c\u548c\u8a18\u9304\u3001\u4e8b\u4ef6\u7684\u5206\u985e\u548c\u652f\u63f4\u3001\u4e8b\u4ef6\u7684\u8abf\u67e5\u548c\u8a3a\u65b7\u3001\u4e8b\u4ef6\u7684\u89e3\u6c7a\u548c\u5fa9\u539f\u4ee5\u53ca\u4e8b\u4ef6\u7684\u95dc\u9589\u3002<\/p>\n\n\n\n

5.3.3 \u554f\u984c\u7ba1\u7406<\/p>\n\n\n\n

\u554f\u984c\u7ba1\u7406\u6d41\u7a0b\u7684\u4e3b\u8981\u76ee\u6a19\u662f\u9810\u9632\u554f\u984c\u548c\u4e8b\u6545\u7684\u518d\u6b21\u767c\u751f\uff0c\u4e26\u5c07\u672a\u80fd\u89e3\u6c7a\u7684\u4e8b\u4ef6\u7684\u5f71\u97ff\u964d\u4f4e\u5230\u6700\u5c0f\u3002 \u554f\u984c\u7ba1\u7406\u6d41\u7a0b\u5305\u62ec\u8a3a\u65b7\u4e8b\u4ef6\u6839\u672c\u539f\u56e0\u548c\u78ba\u5b9a\u554f\u984c\u89e3\u6c7a\u65b9\u6848\u6240\u9700\u7684\u6d3b\u52d5\uff0c\u900f\u904e\u9069\u7576\u7684\u63a7\u5236\u904e\u7a0b\uff0c\u7279\u5225\u662f\u8b8a\u66f4\u7ba1\u7406\u548c\u767c\u5e03\u7ba1\u7406\uff0c\u8ca0\u8cac\u78ba\u4fdd\u89e3\u6c7a\u65b9\u6848\u7684\u5be6\u65bd\u3002 \u554f\u984c\u7ba1\u7406\u9084\u5c07\u7dad\u8b77\u6709\u95dc\u554f\u984c\u3001\u7dca\u6025\u65b9\u6848\u548c\u89e3\u6c7a\u65b9\u6848\u7684\u8cc7\u8a0a\u3002<\/p>\n\n\n\n

5.3.4 \u914d\u7f6e\u7ba1\u7406<\/p>\n\n\n\n

\u914d\u7f6e\u7ba1\u7406\u6d41\u7a0b\u8ca0\u8cac\u6838\u5be6 IT \u57fa\u790e\u67b6\u69cb\u548c\u61c9\u7528\u7cfb\u7d71\u4e2d\u5be6\u65bd\u7684\u8b8a\u66f4\u4ee5\u53ca\u914d\u7f6e\u9805\u76ee\u4e4b\u9593\u7684\u95dc\u4fc2\u662f\u5426\u5df2\u88ab\u6b63\u78ba\u8a18\u9304\u4e0b\u4f86\uff1b\u78ba\u4fdd\u7d44\u614b\u7ba1\u7406\u8cc7\u6599\u5eab\u80fd\u5920\u6e96\u78ba\u5730\u53cd\u6620\u73fe\u5b58\u7d44\u614b\u9805\u76ee\u7684\u5be6\u969b\u7248\u672c\u72c0\u614b\u3002<\/p>\n\n\n\n

5.3.5 \u8b8a\u66f4\u7ba1\u7406<\/p>\n\n\n\n

\u8b8a\u66f4\u7ba1\u7406\u5be6\u73fe\u6240\u6709 IT \u57fa\u790e\u67b6\u69cb\u548c\u61c9\u7528\u7cfb\u7d71\u7684\u8b8a\u66f4\uff0c\u8b8a\u66f4\u7ba1\u7406\u61c9\u8a18\u9304\u4e26\u5c0d\u6240\u6709\u8981\u6c42\u7684\u8b8a\u66f4\u9032\u884c\u5206\u985e\uff0c\u61c9\u8a55\u4f30\u8b8a\u66f4\u8981\u6c42\u7684\u98a8\u96aa\u3001\u5f71\u97ff\u548c\u696d\u52d9\u6548\u76ca\u3002 \u5176\u4e3b\u8981\u76ee\u6a19\u662f\u4ee5\u5c0d\u670d\u52d9\u6700\u5c0f\u7684\u5e72\u64fe\u5be6\u73fe\u6709\u76ca\u7684\u8b8a\u66f4\u3002<\/p>\n\n\n\n

5.3.6 \u767c\u5e03\u7ba1\u7406<\/p>\n\n\n\n

\u767c\u5e03\u7ba1\u7406\u8ca0\u8cac\u5c0d\u786c\u9ad4\u3001\u8edf\u9ad4\u3001\u6587\u4ef6\u3001\u6d41\u7a0b\u7b49\u9032\u884c\u898f\u5283\u3001\u8a2d\u8a08\u3001\u5efa\u7f6e\u3001\u914d\u7f6e\u548c\u6e2c\u8a66\uff0c\u4ee5\u4fbf\u70ba\u5be6\u969b\u904b\u4f5c\u74b0\u5883\u63d0\u4f9b\u4e00\u7cfb\u5217\u7684\u767c\u4f48\u5143\u4ef6\uff0c\u4e26\u8ca0\u8cac\u5c07\u65b0\u7684\u6216\u8b8a\u66f4\u7684\u5143\u4ef6\u9077\u79fb\u5230\u904b\u4f5c\u74b0\u5883\u4e2d\u3002 \u5176\u4e3b\u8981\u76ee\u6a19\u662f\u78ba\u4fdd\u904b\u884c\u74b0\u5883\u7684\u5b8c\u6574\u6027\u88ab\u4fdd\u8b77\u4ee5\u53ca\u6b63\u78ba\u7684\u5143\u4ef6\u88ab\u767c\u5e03\u3002<\/p>\n\n\n\n

5.3.7 \u670d\u52d9\u7b49\u7d1a\u7ba1\u7406<\/p>\n\n\n\n

\u8ca0\u8cac\u5354\u5546\u4e26\u8a18\u9304\u6240\u63d0\u4f9b\u7684\u670d\u52d9\u3001\u76f8\u61c9\u7684\u670d\u52d9\u7b49\u7d1a\u76ee\u6a19\u4ee5\u53ca\u5de5\u4f5c\u91cf\u7279\u6027\uff0c\u5354\u5546\u4e26\u8a18\u9304\u670d\u52d9\u7b49\u7d1a\u5354\u8b70\u3001\u652f\u63f4\u670d\u52d9\u7d04\u5b9a\u3001\u4f9b\u65b9\u5408\u7d04\u4ee5\u53ca\u76f8\u61c9\u7684\u7a0b\u5e8f\u3002 \u670d\u52d9\u7d1a\u5225\u7ba1\u7406\u9084\u76e3\u8996\u4e26\u5831\u544a\u670d\u52d9\u7d1a\u5225\uff0c\u652f\u63f4\u67e5\u770b\u548c\u5b9a\u671f\u7684\u8a55\u5be9\uff0c\u4ee5\u78ba\u4fdd\u670d\u52d9\u7d1a\u5225\u5354\u5b9a\u7684\u66f4\u65b0\u548c\u6301\u7e8c\u6709\u6548\u3002<\/p>\n\n\n\n

5.3.8 \u8ca1\u52d9\u7ba1\u7406<\/p>\n\n\n\n

\u8ca1\u52d9\u7ba1\u7406\u8ca0\u8cac\u7ba1\u7406\u670d\u52d9\u63d0\u4f9b\u7684\u6210\u672c\uff0c\u5236\u5b9a\u9810\u7b97\u3001\u5e33\u52d9\u53ca\u6536\u8cbb\u9700\u6c42\u3002<\/p>\n\n\n\n

5.3.9 \u80fd\u529b\u7ba1\u7406<\/p>\n\n\n\n

\u80fd\u529b\u7ba1\u7406\u662f\u900f\u904e\u512a\u5316\u670d\u52d9\u6210\u672c\u3001\u5b89\u6392\u63a1\u8cfc\u6642\u9593\u548c\u90e8\u7f72 IT \u8cc7\u6e90\uff0c\u5f9e\u800c\u5c65\u884c\u8207\u5ba2\u6236\u7c3d\u7f72\u7684\u5354\u8b70\u3002 \u80fd\u529b\u7ba1\u7406\u4e3b\u8981\u6d89\u53ca\u8cc7\u6e90\u7ba1\u7406\u3001\u6548\u80fd\u7ba1\u7406\u3001\u9700\u6c42\u7ba1\u7406\u3001\u6a21\u64ec\u6e2c\u8a66\u3001\u80fd\u529b\u898f\u5283\u3001\u8ca0\u8f09\u7ba1\u7406\u3001\u61c9\u7528\u7a0b\u5f0f\u9078\u9805\u3002 \u80fd\u529b\u7ba1\u7406\u4e3b\u8981\u900f\u904e\u91cd\u9ede\u95dc\u6ce8\u9700\u6c42\u7684\u898f\u5283\u548c\u6574\u5408\uff0c\u5f9e\u800c\u78ba\u4fdd\u7d04\u5b9a\u7684\u670d\u52d9\u7b49\u7d1a\u53ef\u4ee5\u5be6\u73fe\u3002<\/p>\n\n\n\n

5.3.10 \u53ef\u7528\u6027\u7ba1\u7406<\/p>\n\n\n\n

\u53ef\u7528\u6027\u7ba1\u7406\u6d41\u7a0b\u8ca0\u8cac\u5b9a\u7fa9\u3001\u5206\u6790\u3001\u898f\u5283\u3001\u6e2c\u91cf\u548c\u6539\u9032\u670d\u52d9\u7684\u6240\u6709\u53ef\u7528\u6027\u65b9\u9762\uff0c\u5f9e\u800c\u78ba\u4fdd IT \u57fa\u790e\u8a2d\u65bd\u3001\u6d41\u7a0b\u3001\u5de5\u5177\u3001\u89d2\u8272\u7b49\u8207\u5354\u8b70\u9054\u6210\u7684\u670d\u52d9\u7b49\u7d1a\u4e2d\u7684\u53ef\u7528\u6027\u76ee\u6a19\u76f8\u9069\u61c9\u3002<\/p>\n\n\n\n

5.3.11 \u670d\u52d9\u6301\u7e8c\u6027\u7ba1\u7406<\/p>\n\n\n\n

\u670d\u52d9\u6301\u7e8c\u6027\u7ba1\u7406\u6d41\u7a0b\u7684\u76ee\u6a19\u662f\u78ba\u4fdd\u5411\u5ba2\u6236\u627f\u8afe\u7684\u5354\u5546\u4e00\u81f4\u7684\u670d\u52d9\u6301\u7e8c\u6027\u5728\u4efb\u4f55\u98a8\u96aa\u4e0b\u90fd\u80fd\u5f97\u5230\u6eff\u8db3\u3002 \u6b64\u6d41\u7a0b\u8ca0\u8cac\u7ba1\u7406\u53ef\u80fd\u56b4\u91cd\u5f71\u97ff\u670d\u52d9\u7684\u98a8\u96aa\uff0c\u5236\u5b9a\u670d\u52d9\u6301\u7e8c\u6027\u8a08\u756b\u4e26\u5b9a\u671f\u8a55\u5be9\u3002<\/p>\n\n\n\n

5.3.12 \u77e5\u8b58\u7ba1\u7406<\/p>\n\n\n\n

\u77e5\u8b58\u7ba1\u7406\u6d41\u7a0b\u8ca0\u8cac\u8490\u96c6\u3001\u5206\u6790\u3001\u5132\u5b58\u548c\u5206\u4eab\u77e5\u8b58\u548c\u8a0a\u606f\uff0c\u5176\u4e3b\u8981\u76ee\u7684\u662f\u900f\u904e\u78ba\u4fdd\u63d0\u4f9b\u53ef\u9760\u548c\u5b89\u5168\u7684\u77e5\u8b58\u548c\u8cc7\u8a0a\u4ee5\u63d0\u9ad8\u7ba1\u7406\u6c7a\u7b56\u7684\u54c1\u8cea\u3002<\/p>\n\n\n\n

5.3.13 \u4f9b\u61c9\u5546\u7ba1\u7406<\/p>\n\n\n\n

\u4f9b\u61c9\u5546\u7ba1\u7406\u76ee\u6a19\u662f\u7ba1\u7406\u4f9b\u61c9\u5546\u53ca\u5176\u6240\u63d0\u4f9b\u7684\u670d\u52d9\u3002 \u6b64\u6d41\u7a0b\u8ca0\u8cac\u4f9b\u61c9\u5546\u8cc7\u8a0a\u7dad\u8b77\uff0c\u4ee5\u53ca\u5c0d\u4f9b\u61c9\u5546\u7684\u6b78\u985e\u548c\u8a55\u4f30\u3002<\/p>\n\n\n\n

5.4 IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71<\/p>\n\n\n\n

5.4.1 IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u5206\u985e<\/p>\n\n\n\n

\u6839\u64da\u5728\u4e0d\u540c\u61c9\u7528\u60c5\u5883\u4e0b\u5be6\u73fe\u7684\u529f\u80fd\u6216\u529f\u80fd\u7d44\u5408\u7684\u4e0d\u540c\uff0c IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u53ef\u5283\u5206\u70ba\u82e5\u5e72\u985e\u5225\u3002 \u4f8b\u5982\uff0c\u6709\u7684\u7cfb\u7d71\u50c5\u5be6\u73fe\u975c\u614b\u8cc7\u7522\u7ba1\u7406\u529f\u80fd\u548c\u7d9c\u5408\u7d71\u8a08\u5206\u6790\u529f\u80fd\uff1b\u6709\u7684\u7cfb\u7d71\u5be6\u73fe\u975c\u614b\u8cc7\u7522\u8cc7\u8a0a\u7ba1\u7406\u529f\u80fd\u3001\u652f\u63f4\u8cc7\u8a0a\u5316\u7684\u7ba1\u7406\u6d41\u7a0b\u3001\u4e26\u5177\u5099\u7d9c\u5408\u7d71\u8a08\u5206\u6790\u548c\u6c7a\u7b56\u652f\u63f4\u529f\u80fd\uff1b\u800c\u6709\u7684\u7cfb\u7d71\u5f9e\u8cc7\u7522 \u3001\u5b89\u5168\u3001\u76e3\u63a7\u3001\u6d41\u7a0b\u3001\u7d9c\u5408\u7d71\u8a08\u5206\u6790\u548c\u6c7a\u7b56\u652f\u63f4\u4ee5\u53ca\u5916\u5305\u7ba1\u7406\u7b49\u9762\u5411\u70baIT \u7dad\u904b\u63d0\u4f9b\u5168\u65b9\u4f4d\u8cc7\u8a0a\u5316\u652f\u63f4\u3002<\/p>\n\n\n\n

\u6839\u64da\u4f7f\u7528\u8005\u7d44\u7e54\u7d50\u69cb\u3001\u898f\u6a21\u4ee5\u53ca\u7ba1\u7406\u9ad4\u5236\u7684\u4e0d\u540c\uff0c IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u7684\u5177\u9ad4\u5be6\u73fe\u548c\u90e8\u7f72\u65b9\u5f0f\u4e5f\u6709\u6240\u4e0d\u540c\u3002 \u76f8\u61c9\u5730\uff0c IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u53ef\u4ee5\u5283\u5206\u70ba\u55ae\u7d1a\u7cfb\u7d71\u548c\u591a\u7d1a\u7cfb\u7d71\u5169\u985e\u3002<\/p>\n\n\n\n

IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u7684\u8a73\u7d30\u529f\u80fd\u9700\u6c42\u8aaa\u660e\u8acb\u53c3\u95b1\u672c\u7cfb\u5217\u898f\u683c\u4e2d\u7684 \u201c \u7b2c\u4e8c\u90e8\u5206 IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u6280\u8853\u8981\u6c42 \u201d \u3002<\/p>\n\n\n\n

5.4.2 IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u57fa\u672c\u6280\u8853\u8981\u6c42<\/p>\n\n\n\n

IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u5728\u5be6\u73fe\u548c\u90e8\u7f72\u65b9\u9762\uff0c\u61c9\u6eff\u8db3\u4ee5\u4e0b\u5e7e\u500b\u65b9\u9762\u7684\u57fa\u672c\u6280\u8853\u8981\u6c42\uff1a<\/p>\n\n\n\n

(1) \u80fd\u5920\u5c0d\u5305\u62ec\u7db2\u8def\u7cfb\u7d71\u3001\u4e3b\u6a5f\u7cfb\u7d71\u3001\u5132\u5b58 \/ \u5099\u63f4\u7cfb\u7d71\u3001\u61c9\u7528\u7cfb\u7d71\u3001\u7d42\u7aef\u7cfb\u7d71\u3001\u5b89\u5168\u7cfb\u7d71\u3001\u6a5f\u623f\u52d5\u529b\u53ca\u74b0\u5883\u7b49\u8cc7\u6e90\u9032\u884c\u96c6\u4e2d\u7d71\u4e00\u7ba1\u7406\u3002<\/p>\n\n\n\n

(2) \u652f\u63f4 ISO 20000 \u7cfb\u5217\u6a19\u6e96\u898f\u5b9a\u7684\u670d\u52d9\u60f3\u6cd5\u548c\u57fa\u65bc ITIL \u7684\u6d41\u7a0b\u7ba1\u7406\u539f\u5247\u3002<\/p>\n\n\n\n

(3) \u7cfb\u7d71\u7d50\u69cb\u6e05\u6670\uff0c\u80fd\u5920\u63a1\u7528\u5c64\u6b21\u5316\u3001\u6a21\u7d44\u5316\u7684\u8a2d\u8a08\u7406\u5ff5\uff0c\u5404\u529f\u80fd\u6a21\u7d44\u529f\u80fd\u7368\u7acb\u3001\u9b06\u6563\u8026\u5408\uff0c\u800c\u4fc2\u7d71\u6574\u9ad4\u529f\u80fd\u5b8c\u5099\uff0c\u4fbf\u65bc\u4f7f\u7528\u8005\u4f9d\u9700\u6c42\u81ea\u7531\u7d44\u5408\u3002<\/p>\n\n\n\n

(4) \u7cfb\u7d71\u61c9\u5177\u6709\u8f03\u5f37\u7684\u958b\u653e\u6027\u548c\u64f4\u5c55\u6027\uff0c\u900f\u904e\u63d2\u4ef6\u9ad4\u7cfb\u548c\u8cc7\u6599\u4ea4\u63db\u63a5\u53e3\uff0c\u53ef\u5e73\u6ed1\u5730\u64f4\u5c55\u7cfb\u7d71\u529f\u80fd\u4e26\u8207\u7b2c\u4e09\u65b9\u7522\u54c1\u9032\u884c\u6574\u5408\u3002<\/p>\n\n\n\n

(5) \u80fd\u652f\u63f4\u5404\u985e\u901a\u7528\u7684\u786c\u9ad4\u548c\u4f5c\u696d\u7cfb\u7d71\u5e73\u53f0\u3002<\/p>\n\n\n\n

(6) \u53ef\u5c0d\u7ba1\u7406\u8cc7\u8a0a\u9032\u884c\u7d9c\u5408\u5c55\u73fe\uff0c\u53ef\u4f9d\u4f7f\u7528\u8005\u9700\u6c42\u900f\u904e\u914d\u7f6e\u5ba2\u88fd\u5316\u500b\u4eba\u5316\u696d\u52d9\u7a97\u53e3\uff0c\u652f\u63f4\u5ba2\u88fd\u5316\u4e8c\u6b21\u958b\u767c\u3002<\/p>\n\n\n\n

(7) \u6eff\u8db3\u7cfb\u7d71\u4f7f\u7528\u904e\u7a0b\u4e2d\u5bb9\u91cf\u548c\u6548\u7387\u7684\u8981\u6c42\u3002<\/p>\n\n\n\n

IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u7684\u8a73\u7d30\u6280\u8853\u6307\u6a19\u8981\u6c42\u8acb\u53c3\u8003\u672c\u7cfb\u5217\u898f\u683c\u4e2d\u7684 \u201c \u7b2c\u4e8c\u90e8\u5206 IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u6280\u8853\u8981\u6c42 \u201d \u3002<\/p>\n\n\n\n

5.5 IT \u7dad\u904b\u670d\u52d9<\/p>\n\n\n\n

IT \u7dad\u904b\u670d\u52d9\u7684\u63d0\u4f9b\u8005\u662f\u57fa\u65bc\u670d\u52d9\u7b49\u7d1a\u5354\u5b9a\uff08 SLA \uff09\u5411 IT \u7dad\u904b\u670d\u52d9\u7684\u4f7f\u7528\u8005\u63d0\u4f9b\u5404\u985e IT \u7dad\u904b\u670d\u52d9\u3002 \u4e0d\u540c\u670d\u52d9\u7b49\u7d1a\u5c0d\u61c9\u7684\u670d\u52d9\u54c1\u8cea\u6307\u6a19\u662f\u670d\u52d9\u7b49\u7d1a\u5354\u5b9a\u7684\u91cd\u8981\u7d44\u6210\u90e8\u5206\u3002 \u670d\u52d9\u54c1\u8cea\u6307\u6a19\u9ad4\u73fe\u670d\u52d9\u4f9b\u61c9\u5546\u6240\u63d0\u4f9b\u7684 IT \u7dad\u904b\u670d\u52d9\u7684\u54c1\u8cea\u3002<\/p>\n\n\n\n

5.5.1 IT \u7dad\u904b\u670d\u52d9\u5206\u985e<\/p>\n\n\n\n

IT \u7dad\u904b\u670d\u52d9\u53ef\u5206\u70ba IT \u57fa\u790e\u8a2d\u65bd\u7dad\u904b\u670d\u52d9\u3001 IT \u61c9\u7528\u7cfb\u7d71\u7dad\u904b\u670d\u52d9\u3001\u5b89\u5168\u7ba1\u7406\u670d\u52d9\u3001\u7db2\u8def\u63a5\u53d6\u670d\u52d9\u3001\u5167\u5bb9\u8cc7\u8a0a\u670d\u52d9\u53ca\u7d9c\u5408\u7ba1\u7406\u670d\u52d9\u7b49\u3002<\/p>\n\n\n\n

5.5.1.1 IT \u57fa\u790e\u8a2d\u65bd\u7dad\u904b\u670d\u52d9<\/p>\n\n\n\n

IT \u57fa\u790e\u8a2d\u65bd\u7dad\u904b\u670d\u52d9\u5c0d IT \u57fa\u790e\u67b6\u69cb\u9032\u884c\u76e3\u63a7\u3001\u65e5\u5e38\u7dad\u8b77\u8207\u7dad\u4fee\u4fdd\u969c\u3002 \u670d\u52d9\u6d89\u53ca\u7684\u57fa\u790e\u8a2d\u65bd\u5305\u62ec\u7db2\u8def\u7cfb\u7d71\u3001\u4e3b\u6a5f\u7cfb\u7d71\u3001\u5132\u5b58 \/ \u5099\u63f4\u7cfb\u7d71\u3001\u7d42\u7aef\u7cfb\u7d71\u3001\u5b89\u5168\u7cfb\u7d71\u3001\u6a5f\u623f\u52d5\u529b\u53ca\u74b0\u5883\u7b49\u3002<\/p>\n\n\n\n

5.5.1.2 IT \u61c9\u7528\u7cfb\u7d71\u7dad\u904b\u670d\u52d9<\/p>\n\n\n\n

\u61c9\u7528\u7cfb\u7d71\u7dad\u904b\u670d\u52d9\u5c0d\u61c9\u7528\u7cfb\u7d71\u9032\u884c\u8a2d\u8a08\u3001\u6574\u5408\u3001\u7dad\u8b77\u53ca\u6539\u9032\u3002 \u61c9\u7528\u7cfb\u7d71\u7dad\u904b\u670d\u52d9\u6d89\u53ca\u7684\u61c9\u7528\u7cfb\u7d71\u5305\u62ec OA \u53ca\u5167\u90e8\u8fa6\u516c\u7cfb\u7d71\u3001\u653f\u5e9c\u7db2\u7ad9\u3001\u4f01\u696d\u548c\u7d44\u7e54\u7684\u61c9\u7528\u7cfb\u7d71\u3001\u9762\u5411\u5927\u773e\u7684\u61c9\u7528\u7cfb\u7d71\u4ee5\u53ca\u57ce\u5e02\u7ba1\u7406\u985e\u61c9\u7528\u7cfb\u7d71\u7b49\u3002<\/p>\n\n\n\n

5.5.1.3 \u5b89\u5168\u7ba1\u7406\u670d\u52d9<\/p>\n\n\n\n

\u5b89\u5168\u7ba1\u7406\u670d\u52d9\u5c0d IT \u74b0\u5883\u6d89\u53ca\u7684\u7db2\u8def\u3001\u61c9\u7528\u7cfb\u7d71\u3001\u7d42\u7aef\u3001\u5167\u5bb9\u8cc7\u8a0a\u7684\u5b89\u5168\u9032\u884c\u7ba1\u7406\uff0c\u5305\u62ec\u5b89\u5168\u8a55\u4f30\u3001\u5b89\u5168\u4fdd\u8b77\u3001\u5b89\u5168\u76e3\u63a7\u3001\u5b89\u5168\u56de\u61c9\u53ca\u5b89\u5168\u9810\u8b66\u7b49\u670d\u52d9\u3002<\/p>\n\n\n\n

5.5.1.4 \u7db2\u8def\u63a5\u53d6\u670d\u52d9<\/p>\n\n\n\n

\u7db2\u8def\u63a5\u53d6\u670d\u52d9\u63d0\u4f9b\u7db2\u8def\u898f\u5283\u53ca\u63a5\u5165\uff0c\u5305\u62ec\u7db2\u969b\u7db2\u8def\u63a5\u53d6\u670d\u52d9\u3001\u5c08\u7db2\u63a5\u53d6\u670d\u52d9\u7b49\u3002<\/p>\n\n\n\n

5.5.1.5 \u5167\u5bb9\u8cc7\u8a0a\u670d\u52d9<\/p>\n\n\n\n

\u5167\u5bb9\u8cc7\u8a0a\u670d\u52d9\u5c0d\u5167\u5bb9\u8cc7\u8a0a\u9032\u884c\u6536\u96c6\u3001\u767c\u5e03\u3001\u5de1\u6aa2\u3001\u7d71\u8a08\u3001\u7de8\u8f2f\u3001\u8cc7\u8a0a\u6316\u6398\u4ee5\u53ca\u532f\u5831\uff0c\u70ba\u5167\u5bb9\u8cc7\u8a0a\u7684\u53d6\u5f97\u548c\u9032\u4e00\u6b65\u8655\u7406\u63d0\u4f9b\u652f\u63f4\u3002<\/p>\n\n\n\n

5.5.1.6 \u7d9c\u5408\u7ba1\u7406\u670d\u52d9<\/p>\n\n\n\n

\u7d9c\u5408\u7ba1\u7406\u670d\u52d9\u5305\u62ec\u8aee\u8a62\u8207\u8a13\u7df4\u670d\u52d9\u3001\u6280\u8853\u652f\u63f4\u670d\u52d9\u3001\u7d9c\u5408\u7cfb\u7d71\u670d\u52d9\u7b49\u3002<\/p>\n\n\n\n

5.5.2 IT \u7dad\u904b\u670d\u52d9\u7684\u54c1\u8cea\u6307\u6a19<\/p>\n\n\n\n

\u670d\u52d9\u54c1\u8cea\u6307\u6a19\u8981\u6839\u64da\u5404\u653f\u52d9\u90e8\u9580\u7684\u9700\u6c42\u53ef\u5ba2\u88fd\u5316\u3001\u53ef\u64f4\u5145\u3002 \u5404\u985e IT \u7dad\u904b\u670d\u52d9\u7684\u54c1\u8cea\u6307\u6a19\u901a\u5e38\u5305\u62ec\u4f46\u4e0d\u9650\u65bc\uff1a<\/p>\n\n\n\n

(1) IT \u57fa\u790e\u8a2d\u65bd\u8207\u61c9\u7528\u7cfb\u7d71\u7dad\u904b\u670d\u52d9<\/p>\n\n\n\n

\u76e3\u63a7\u985e\u670d\u52d9\uff1a\u7570\u5e38\u5831\u544a\u53ca\u6642\u7387\u3001\u7570\u5e38\u6f0f\u5831\u7387\u3002<\/p>\n\n\n\n

\u65e5\u5e38\u7dad\u8b77\u985e\u670d\u52d9\uff1a\u7dad\u8b77\u4f5c\u696d\u8a08\u756b\u7684\u53ca\u6642\u5b8c\u6210\u7387\u3001\u6545\u969c\u96b1\u60a3\u767c\u73fe\u7387\u3001\u7570\u5e38\u4e3b\u52d5\u767c\u73fe\u7387\u3001\u6545\u969c\u670d\u52d9\u8acb\u6c42\u53ca\u6642\u6eff\u8db3\u7387\u3001\u696d\u52d9\u670d\u52d9\u8acb\u6c42\u53ca\u6642\u6eff\u8db3\u7387\u3001\u554f\u984c\u89e3\u6c7a\u7387\u7b49\u3002<\/p>\n\n\n\n

\u7dad\u4fee\u4fdd\u969c\u985e\u670d\u52d9\uff1a\u670d\u52d9\u53cd\u61c9\u53ca\u6642\u7387\u3001\u5230\u9054\u73fe\u5834\u53ca\u6642\u7387\u3001\u6545\u969c\u4fee\u5fa9\u53ca\u6642\u7387\u3002<\/p>\n\n\n\n

(2) \u5b89\u5168\u7ba1\u7406\u670d\u52d9\uff1a\u6f0f\u6d1e\u6383\u63cf\u8986\u84cb\u7387\u3001\u5b89\u5168\u5831\u544a\u5448\u73fe\u5831\u53ca\u6642\u7387\u3001\u5b89\u5168\u6f0f\u6d1e\u907a\u6f0f\u6578\u91cf\u3001\u5b89\u5168\u6f0f\u6d1e\u907a\u6f0f\u7387\u3001\u52a0\u56fa\u8a2d\u5099\u8986\u84cb\u7387\u3001\u5b89\u5168\u4fee\u88dc\u7a0b\u5f0f\u5b89\u88dd\u53ca\u6642\u7387\u3001\u5b89\u5168\u4e8b\u4ef6\u6b21\u6578\u7b49\u3002<\/p>\n\n\n\n

(3) \u7db2\u8def\u63a5\u53d6\u670d\u52d9\uff1a\u5e73\u5747\u56de\u61c9\u6642\u9593\u3001\u554f\u984c\u89e3\u6c7a\u6bd4\u7387\u7b49\u3002<\/p>\n\n\n\n

(4) \u5167\u5bb9\u8cc7\u8a0a\u670d\u52d9\uff1a\u6aa2\u7d22\u6210\u529f\u7387\u3001\u56de\u61c9\u53ca\u6642\u7387\u7b49\u3002<\/p>\n\n\n\n

(5) \u7d9c\u5408\u7ba1\u7406\u670d\u52d9\uff1a\u5e73\u5747\u56de\u61c9\u6642\u9593\u3001\u554f\u984c\u89e3\u6c7a\u6bd4\u7387\u7b49\u3002<\/p>\n\n\n\n

\u516d\u3001 IT \u7dad\u904b\u670d\u52d9\u8207\u7ba1\u7406\u80fd\u529b\u8a55\u4f30\u8207\u63d0\u5347\u9014\u5f91<\/p>\n\n\n\n

6.1 IT \u7dad\u904b\u670d\u52d9\u8207\u7ba1\u7406\u6210\u719f\u5ea6<\/p>\n\n\n\n

IT \u7dad\u904b\u670d\u52d9\u8207\u7ba1\u7406\u6210\u719f\u5ea6\u7528\u4f86\u6e2c\u5ea6\u5404\u653f\u52d9\u90e8\u9580\u6240\u5177\u5099\u7684 IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u80fd\u529b\u8207\u7ba1\u7406\u80fd\u529b\u3002<\/p>\n\n\n\n

\u5176\u4e2d\uff0c IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u80fd\u529b\u9ad4\u73fe\u70ba\u653f\u52d9\u90e8\u9580\u627f\u64d4\u81ea\u904b\u7dad\u5de5\u4f5c\u6642\u81ea\u8eab\u6240\u5177\u5099\u7684IT \u57fa\u790e\u8a2d\u65bd\u548cIT \u61c9\u7528\u7cfb\u7d71\u7684\u904b\u4f5c\u7dad\u8b77\u6280\u8853\u3001\u5de5\u5177\u548c\u65b9\u6cd5\u7684\u5132\u5099\uff0c\u4e26\u4ee5\u6b64\u70ba\u57fa\u790e\u5c0d\u90e8\u9580\u5167\u5404\u985e \u7dad\u904b\u670d\u52d9\u4f7f\u7528\u8005\u6240\u63d0\u4f9b\u7684\u652f\u6490\u80fd\u529b\u3002 \u4e00\u822c\u60c5\u6cc1\u4e0b\uff0c\u9019\u4e9b\u80fd\u529b\u4e3b\u8981\u9ad4\u73fe\u5728\u8cc7\u7522\u7ba1\u7406\u80fd\u529b\u3001\u76e3\u63a7\u7ba1\u7406\u80fd\u529b\u548c\u5b89\u5168\u7ba1\u7406\u80fd\u529b\u7b49\u3002<\/p>\n\n\n\n

IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u80fd\u529b\u8457\u91cd\u9ad4\u73fe\u70ba\u5c0d\u90e8\u9580\u5167\u90e8\u5177\u5099\u7684\u7dad\u904b\u670d\u52d9\u3001\u4ee5\u53ca\u63a1\u8cfc\u7684\u5916\u5305\u7dad\u904b\u670d\u52d9\u7684\u7ba1\u7406\u80fd\u529b\u3002 \u4e00\u822c\u60c5\u6cc1\u4e0b\uff0c\u9019\u4e9b\u80fd\u529b\u4e3b\u8981\u9ad4\u73fe\u5728\u6d41\u7a0b\u7ba1\u7406\u80fd\u529b\u3001\u7d9c\u5408\u7ba1\u7406\u80fd\u529b\u548c\u5916\u5305\u7ba1\u7406\u80fd\u529b\u7b49\u3002<\/p>\n\n\n\n

\u76f8\u95dc\u80fd<\/p>\n\n\n\n

\u529b\u7684\u8a73\u7d30\u5167\u5bb9\u5982\u4e0b\uff1a<\/p>\n\n\n\n

(1) \u8cc7\u7522\u7ba1\u7406\u80fd\u529b\uff1a\u4e3b\u8981\u9ad4\u73fe\u5728\u5c0d\u8cc7\u7522\u7ba1\u7406\u8cc7\u8a0a\u7684\u8986\u84cb\u7a0b\u5ea6\u53ca\u7ba1\u7406\u8cc7\u8a0a\u5206\u6790\u80fd\u529b\u3002<\/p>\n\n\n\n

(2) \u76e3\u63a7\u7ba1\u7406\u80fd\u529b\uff1a\u4e3b\u8981\u9ad4\u73fe\u5728\u5c0d\u88ab\u76e3\u63a7\u5be6\u9ad4\u7684\u8986\u84cb\u7a0b\u5ea6\u3001\u7ba1\u7406\u8cc7\u8a0a\u7684\u5373\u6642\u8655\u7406\u80fd\u529b\u53ca\u667a\u6167\u5316\u5206\u6790\u80fd\u529b\u3002<\/p>\n\n\n\n

(3) \u5b89\u5168\u7ba1\u7406\u80fd\u529b\uff1a\u4e3b\u8981\u9ad4\u73fe\u5728\u4e0d\u540c\u5b89\u5168\u7ba1\u7406\u5167\u5bb9\u3001\u7bc4\u570d\u7684\u652f\u63f4\u80fd\u529b\u3002<\/p>\n\n\n\n

(4) \u6d41\u7a0b\u7ba1\u7406\u80fd\u529b\uff1a\u4e3b\u8981\u9ad4\u73fe\u5728\u6d41\u7a0b\u7684\u6db5\u84cb\u7a0b\u5ea6\u3001\u898f\u7bc4\u6027\u3002<\/p>\n\n\n\n

(5) \u7d9c\u5408\u7ba1\u7406\u80fd\u529b\uff1a\u4e3b\u8981\u9ad4\u73fe\u5728\u8cc7\u8a0a\u5206\u6790\u7d71\u8a08\u80fd\u529b\u53ca\u6c7a\u7b56\u652f\u63f4\u80fd\u529b\u3002<\/p>\n\n\n\n

(6) \u5916\u5305\u7ba1\u7406\u80fd\u529b\uff1a\u4e3b\u8981\u9ad4\u73fe\u5728\u5c0d\u5916\u5305\u670d\u52d9\u7684\u6d41\u7a0b\u63a7\u5236\u8207\u7d50\u679c\u63a7\u5236\u80fd\u529b\u3002<\/p>\n\n\n\n

6.2 IT \u7dad\u904b\u670d\u52d9\u8207\u7ba1\u7406\u6210\u719f\u5ea6\u63d0\u5347\u9014\u5f91<\/p>\n\n\n\n

\u5404\u90e8\u9580\u53ef\u7d50\u5408\u672c\u55ae\u4f4d\u7684\u5be6\u969b\u72c0\u6cc1\uff0c\u5f9eIT \u7dad\u904b\u670d\u52d9\u53ca\u7ba1\u7406\u6210\u719f\u5ea6\u76846 \u500b\u69cb\u9762\u51fa\u767c\uff0c\u8a55\u4f30\u672c\u55ae\u4f4dIT \u7dad\u904b\u670d\u52d9\u8207\u7ba1\u7406\u80fd\u529b\u7684\u6210\u719f\u5ea6\uff0c\u4e26\u4ee5\u6b64\u70ba\u57fa\u790e\uff0c\u9078\u64c7\u76f8\u9069\u61c9\u7684IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u5de5\u5177\uff08\u53c3\u8003\u300c \u7b2c\u4e8c\u90e8\u5206IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u6280\u8853\u8981\u6c42\u300d \u7b2c5 \u7ae0\u548c\u7b2c7 \u7ae0\uff09\uff0c\u540c\u6642\u5145\u5206\u501f\u93e1\u5df2\u6709\u7d93\u9a57\uff0c\u5fc5\u8981\u60c5\u6cc1\u4e0b\u9078\u64c7IT \u7dad\u904b\u670d\u52d9\u9867\u554f\u516c\u53f8\u63d0\u4f9b\u8aee\u8a62\u670d\u52d9\uff0c \u78ba\u5b9aIT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u4e2d\u8feb\u5207\u9700\u8981\u89e3\u6c7a\u6216\u63d0\u5347\u7684\u95dc\u9375\u554f\u984c\uff0c\u5faa\u5e8f\u6f38\u9032\uff0c\u6709\u6b65\u9a5f\u3001\u5206\u968e\u6bb5\u5730\u63d0\u51fa\u6539\u5584\u76ee\u6a19\uff0c\u4e0d\u65b7\u63d0\u9ad8\u55ae\u4f4d\u7684IT \u7dad\u904b\u670d\u52d9\u7684\u6c34\u6e96\u3002<\/p>\n\n\n\n

\u9700\u8981\u4e0d\u65b7\u63d0\u5347\u81ea\u8eab IT \u7dad\u904b\u670d\u52d9\u7ba1\u7406\u548c\u652f\u63f4\u80fd\u529b\u7684\u653f\u52d9\u90e8\u9580\uff0c\u53ef\u7d50\u5408\u81ea\u8eab\u5be6\u969b\u60c5\u6cc1\u5f15\u9032 IT \u7dad\u904b\u670d\u52d9\u548c\u7ba1\u7406\u7684\u8aee\u8a62\u670d\u52d9\uff0c\u4e26\u5728\u8aee\u8a62\u670d\u52d9\u7684\u6307\u5c0e\u4e0b\uff0c\u9032\u884c IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u7684\u5efa\u7f6e\u3002 \u5177\u9ad4\u7684\u8aee\u8a62\u5de5\u4f5c\u4e00\u822c\u5305\u62ec\u4ee5\u4e0b\u5e7e\u500b\u65b9\u9762\uff1a<\/p>\n\n\n\n

(1) IT \u7dad\u904b\u670d\u52d9\u8207\u7ba1\u7406\u6210\u719f\u5ea6\u7684\u6c7a\u5b9a<\/p>\n\n\n\n

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(2) IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u7684\u898f\u5283<\/p>\n\n\n\n

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(3) IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u7684\u5efa\u7f6e\u5be6\u65bd\u8aee\u8a62<\/p>\n\n\n\n

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(4) IT \u7dad\u904b\u670d\u52d9\u652f\u63f4\u7cfb\u7d71\u7684\u6539\u9032\u8207\u6700\u4f73\u5316<\/p>\n\n\n\n

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