{"id":12999,"date":"2020-08-07T15:17:06","date_gmt":"2020-08-07T07:17:06","guid":{"rendered":"http:\/\/www.killtest.com.tw\/?p=12999"},"modified":"2020-08-07T15:17:06","modified_gmt":"2020-08-07T07:17:06","slug":"mb-230-microsoft-dynamics-365-customer-service","status":"publish","type":"post","link":"https:\/\/www.killtest.com.tw\/?p=12999","title":{"rendered":"MB-230: Microsoft Dynamics 365 Customer Service"},"content":{"rendered":"\n<p><strong>\u91dd\u5c0d\u51a0\u72c0\u75c5\u6bd2(COVID-19)\u7684\u60c5\u6cc1\uff0cMicrosoft \u6b63\u5728\u5c0d\u6211\u5011\u7684\u8a13\u7df4\u548c\u8a8d\u8b49\u8a08\u5283\u9032\u884c\u4e00\u4e9b\u81e8\u6642\u8b8a\u66f4\u3002<a href=\"https:\/\/www.microsoft.com\/en-us\/learning\/community-blog-post.aspx?BlogId=8&amp;Id=375289\">\u5b78\u5230\u66f4\u591a<\/a>.<\/strong><\/p>\n\n\n\n<p>\u8a72\u6e2c\u9a57\u7684\u5167\u5bb9\u66f4\u65b0\u4e8e 2020 \u5e74 7 \u6708 1\u65e5\u3002\u8acb\u4e0b\u8f09\u4e0b\u9762\u7684\u6280\u80fd\u8a55\u4f30\u6587\u4ef6\uff0c\u4ee5\u4e86\u89e3\u767c\u751f\u4e86\u4ec0\u9ebc\u8b8a\u5316\u3002<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>\u672c\u6e2c\u9a57\u7684\u61c9\u8a66\u8005\u662f\u5177\u6709\u5ba2\u6236\u670d\u52d9\u5c08\u696d\u77e5\u8b58\u7684 Dynamics 365 \u529f\u80fd\u9867\u554f\u3002\u61c9\u8a66\u8005\u8ca0\u8cac\u5be6\u65bd\u5168\u6e20\u9053\u89e3\u6c7a\u65b9\u6848\uff0c\u91cd\u9ede\u95dc\u8a3b\u670d\u52d9\u3001\u8cea\u91cf\u3001\u53ef\u9760\u6027\u3001\u6548\u7387\u548c\u5ba2\u6236\u6eff\u610f\u5ea6\u3002<br><\/p>\n\n\n\n<p>\u61c9\u8a66\u8005\u8a2d\u8a08\u548c\u5be6\u73fe\u7531\u89e3\u6c7a\u65b9\u6848\u67b6\u69cb\u5e2b\u63d0\u4f9b\u4e26\u8207\u4e4b\u5354\u4f5c\u7684\u670d\u52d9\u7ba1\u7406\u53ef\u8996\u5316\u548c\u5831\u544a\u3002\u61c9\u8a66\u8005\u8207 Dynamics 365 \u7ba1\u7406\u54e1\u5408\u4f5c\uff0c\u5be6\u73fe\u548c\u5347\u7d1a Power \u5e73\u53f0\u7d44\u4ef6\uff0c\u5305\u62ec\u77e5\u8b58\u5eab\u548c Forms Pro\u3002<\/p>\n\n\n\n<p>\u61c9\u8a66\u8005\u5fc5\u9808\u901a\u904e Dynamics 365 \u5ba2\u6236\u670d\u52d9\u64c1\u6709\u5f37\u5927\u7684\u61c9\u7528\u77e5\u8b58\uff0c\u6eff\u8db3\u7528\u6236\u9700\u6c42\uff0c\u5305\u62ec\u5c0d\u6848\u4f8b\u3001\u77e5\u8b58\u5eab\u3001\u4f47\u5217\u3001\u6b0a\u5229\u3001\u670d\u52d9\u6c34\u5e73\u5354\u8b70(SLA)\u3001\u53ef\u8996\u5316\u548c\u7d71\u4e00\u670d\u52d9\u81fa\u7684\u6df1\u5165\u7406\u89e3\u3002<\/p>\n\n\n\n<p>\u61c9\u8058\u8005\u61c9\u8a72\u4e86\u89e3\u884c\u696d\u8853\u8a9e\u3001\u512a\u5148\u7d1a\u3001\u6a19\u6e96\u3001\u65b9\u6cd5\u3001\u5ba2\u6236\u670d\u52d9\u64cd\u4f5c\u548c\u6700\u4f73\u5be6\u8e10\u3002\u61c9\u8a66\u8005\u61c9\u8a72\u5305\u62ec\u5c0d\u5ba2\u6236\u670d\u52d9\u61c9\u7528\u7a0b\u5f0f\u5728 Dynamics 365 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