Preparation Guide for Exam 70-620
TS: Windows Vista, Configuring
Candidates for Exam 70-620: TS: Windows Vista, Configuring should have at least one year of experience in the IT field. They typically provide phone support at the Tier 1 or Tier 2 level in a wide range of environments, including retail stores and the upper midsize organization or enterprise environment.
Candidates should have experience resolving issues concerning network connectivity, desktop operating systems, security, and applications. Their experience should also include addressing logon problems, performing password resets, and resolving most issues with desktop applications.
Microsoft Certified Desktop Support Technicians (MCDSTs) can use Exam 70-621: PRO: Upgrading Your MCDST Certification to MCITP Enterprise Support as credit for certifications that list Exam 70-620 as a required or elective exam.